Refund policy

Please note that XPFiend will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color, or simply changed their mind.

In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge, or a partial refund. For all printed products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

However, in case of a damaged product or a manufacturing error, XPFiend offers solutions if you contact us within 30 days of product delivery. Please get in touch with our team by sending us an email found on the Contact information page at the top of the homepage, and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.